Shipping Policy
At Levorana, we are committed to delivering your order quickly, safely, and efficiently.
Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, product launches, or promotional events, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
Estimated Delivery Times
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Austria & Germany: 3–7 business days
-
Europe: 5–10 business days
-
International Orders: 7–15 business days
Please note that these delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other external factors beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions on selected orders or regions.
Any applicable customs duties, import taxes, or local fees are the responsibility of the customer unless otherwise stated.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Please allow up to 48 hours for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Levorana is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping details provided by the customer.
If you notice an error in your shipping information, please contact us immediately at:
info@levorana.com
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, Levorana is not responsible for delays, lost packages, or stolen deliveries.
However, we will do our best to assist you in working with the shipping provider to resolve any issues.
If your package appears to be lost or significantly delayed, please contact us at:
info@levorana.com
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other local charges imposed by your country.
These fees are determined by your local customs authority and are the responsibility of the customer.
Levorana has no control over these charges and cannot predict their amount.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged item(s)
We will review the issue and work toward a suitable resolution as quickly as possible.
Contact Us
For any shipping-related questions or assistance, please contact our support team:
Levorana
Email: info@levorana.com
Website: www.levorana.com
