Return & Refund Policy
At Levorana, we are committed to providing a premium shopping experience and ensuring your complete satisfaction with every purchase.
If for any reason you are not fully satisfied with your order, we are here to assist you.
Returns
We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused, unopened, and in its original condition
- Include all original packaging and tags
- Be accompanied by proof of purchase or order confirmation
To request a return, please contact our support team at:
info@levorana.com
Return requests must be approved before items are sent back.
Return Address:
info@levorana.com
Once your request is approved, we will provide detailed return instructions and a return shipping label where applicable.
Please note that items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Orders
We carefully inspect every order before shipment. However, if you receive a damaged, defective, or incorrect item, please contact us immediately at info@levorana.com with your order number and photos of the issue.
We will work quickly to resolve the matter and ensure you receive the service you deserve.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Opened or used beauty and personal care products
- Customized or personalized products
- Gift cards
- Sale or promotional items
- Hazardous materials or flammable products
If you have any questions regarding the eligibility of your item, please contact our support team before submitting a return request.
Exchanges
To ensure the fastest service, we recommend returning your original item and placing a new order for the desired product once your return has been approved.
European Union – 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving your order, without providing a reason.
Returned items must remain unused, unopened, and in their original packaging, accompanied by proof of purchase.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be processed automatically to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
info@levorana.com
Thank you for choosing Levorana. We truly appreciate your trust in our brand.
